· Investigate and resolve disputes
· Research and issue credit memos.
· Make collection calls
· Prepare weekly and monthly AR aging reports.
· Respond to customer inquiries regarding past due balances and any related invoicing issues.
· Conduct credit review analysis on customers or prospective customers.
· Make decisions regarding customers that should be put on credit hold or sent to collections.
· Apply for foreign insurance on foreign customers and run a credit reference on prospective customers, make decisions on credit limits, credit terms, and process credit cards payments.
· Communicate with sales on accounts that are in dispute or put on credit hold.
· Process online invoicing for special customer accounts.
· Ensure monthly statements are processed in a timely manner and correctly.
· Review and process weekly consignment inventory for special customers.
· Support and retrieve information for quarterly and annual audits.
· Assist with special projects as requested by Management.